At Stork Workwear, we try and provide the best Customer Service possible and try and make the whole ordering process as simple and as informative as we can.
Choose your garment
This can sometimes be the hardest part as there are so many choices and to be honest there are hundreds of different brands and styles – we have selected some of the bestsellers to put on our website but as you can appreciate there are loads more to choose from.
We can help advise you and give you various options depending on your budget, what you will be using the garments for and any special requirements ie you may only want 100% cotton for example.
We have spent a lot of time researching the brands and testing the products ourselves so you don’t need to and we know which ones wash well, wear well and do what the manufacturers claim they do.
Even if it’s a product or brand we may not be familiar with we will investigate all the avenues for you and come up with solutions and do all the leg work on your behalf.
Once we have narrowed it down we are happy to provide samples so you can touch, feel, see and try on the garments so we can ensure you have the correct fit, colour and style for you.
This can be done either by visiting our showroom or via courier – this is all with no obligation to buy so no pressure we just want to be able to give the best advice and help where we can and give you the confidence that you are 100% happy with your selection.
Decide on your design
Already have a logo – great just email it to us, initially any format will do – png, pdf, jpeg, .ai, .eps or even a picture.
Don’t have a logo? Don’t worry, we can help design very simple logos but anything more intricate then we can put you in touch with some local businesses who can help you design your logo.
Is it just text/a name? That’s fine just let us know the text and if you have a font in mind again just let us know and we can set that up.
We offer a free logo setup for any orders over 5 garments (unless it’s just text which is free setup) or if it is under that there is an initial one off, set up fee for us to digitise your logo which is £15 + vat and then it can be used time and time again. If you opt for print we would need your logo as a vectored file, if you can’t provide this no problem but the set up fees would apply the same as above.
Embroidery or Print?
Embroidery is by far the most common as its easy to care for and looks smart and stands out really nicely.
The cons for embroidery though is that for very intricate designs or small text it can be hard to read and equally for larger designs most prices are worked out on how many stitches it has so the price can go up a bit.
Print is great for waterproof garments and great for large or intricate designs and for sports type garments will be lighter than embroidery.
The Cons for print is that print doesn’t like heat so no tumble drying, wash at cool temperatures and iron inside out so does need a little bit more care.
You can mix and match if you want so its quite common to have embroidery on the Left breast and then the larger logo printed on the back. We can help and advise and do visuals or sew or print out samples for you to help you make the right choice for you.
Prices for print or embroidery range from £2.50-£10 + vat depending on size and postioning.
Design & positions
Choose where you would like your logo or text on the garment.
The most common is to have it on the Left or right breast – Left is the usual as your logo is still seen when you shake your customers hand – that is when we didn’t live in a pandemic and if you are right handed!
You can also have it on the sleeve, nape of the neck, large front design, large rear design or on the leg of trousers etc?
We can provide free of charge visuals for you and as many options or changes as you like until you are happy its no problem.
Order and process
Once ordered we will do a final visual for approval for confirmation and proceed to order the garments in for you.
Once agreed the whole process will take approx. 7-10 working days but if you need it for a deadline just let us know and we will do our best to do it when needed.
We will then arrange either collection or delivery via courier for your garments. We normally ask for a deposit to start the work and then payment to be made for the whole order upon completion.
What is something goes wrong?
Obviously none of us want anything to go wrong but we are all human and mistakes can happen.
If the garment has a manufacturers fault we didn’t pick up on ie there is a hole, the zip breaks when you put the top on etc then we will replace it no problem – as you can appreciate we do need to put a timeline on that so within the first 4 weeks any issues just let us know.
If the design isn’t how the visual or sample looked and its our fault again we will replace it for you.
If you decide you don’t like the design after all but matches the visuals etc – we will of course re do them for you but we would need to charge again or if we can amend them we will happily try to do so.
As you can appreciate with personalised garments it is hard for us to take anything back as we can’t resell it but if you aren’t happy please just call us, email us and we will happily talk it over and offer a solution as at the end of the day we want all our customers to be happy and pleased with their experience with us.
Any questions please do just give us a call and we will be happy to help.